Returns & Repair Policy

Our Promise to You

A Considered Experience

We craft our jewelry with care and attention to detail. Bangles and pendants carry designs on both the front and the back; many of our charms feature our unique top-switch jump ring so they can be worn multiple ways. Because each piece is made with intention, we want you to feel entirely confident in every purchase, and we are here to help should anything need attention.

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Return Guidelines

We want you to love your Three Stories piece. If for any reason you are not completely satisfied, the following applies:

• Full refunds are available within 14 days of receiving your jewelry.
• Store credit is available for returns made within 30 days of receipt.
• We offer free return shipping on all domestic orders.
• Items must be unworn and in their original packaging.
• Please note that all engraved or custom pieces are part of your unique story and are final sale.

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Return Window & Conditions

To ensure a smooth return, please review the conditions below before sending your piece back to us.

Eligible for Return

• Unworn jewelry in its original, undamaged packaging.
• Pieces accompanied by a sales receipt or packing slip.
• Returns initiated within the applicable 14-day (refund) or 30-day (store credit) window.

Not Eligible for Return

• Engraved, personalized, or custom bespoke pieces.
• One-of-a-kind or special-order colored-stone pieces marked final sale at checkout.
• Items showing signs of wear, alteration, or damage not present at delivery.

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How to Initiate a Return

Beginning your return journey is simple. Our team will guide you through each step.

1. Reach out to usEmail us at info@threestoriesjewelry.com with your order number and the piece you would like to return.
2. Receive your labelWe will email you a prepaid, fully insured return shipping label to make the process seamless.
3. Pack with carePlace your unworn piece in its original packaging along with your sales receipt or packing slip.
4. Send it backDrop the insured parcel at a FedEx or UPS location. We will notify you once it arrives and your return is processed.

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Shipping Your Return

• We will email you a prepaid return label via FedEx or UPS.
• Your return will be fully insured for your protection.
• All refunds will be issued to the original form of payment.
• Gift recipients may receive a merchandise credit.
• A sales receipt or packing slip must accompany all returns.

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Exchanges

If you would prefer a different piece, we are happy to arrange an exchange within [X days] of receipt. Simply note your preferred item when you email us to begin the process. If the new piece differs in price, we will either refund the difference to your original payment method or send a secure link to settle any remaining balance. Because many colored-stone pieces are one of a kind, availability for a direct exchange may vary; our team will always suggest a comparable alternative when needed.

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Refund Processing

Once your return arrives and is inspected, we will process your refund. Refunds are issued to the original form of payment.

• Refunds are issued to the original payment method used at checkout.
• Store credit is issued as a merchandise credit for returns made after the refund window but within 30 days.
• Partial refunds may apply where a piece is returned outside the stated conditions.
• Original shipping charges, where applicable, are non-refundable.

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Damaged or Defective Items

Every piece is inspected before it leaves our studio, but should your jewelry arrive damaged or with a manufacturing defect, we will make it right promptly.

• Contact us at info@threestoriesjewelry.com.
• Please include clear photographs of the item and its packaging so our artisans can assess the concern.
• We will arrange a repair, replacement, or full refund at no cost to you for verified defects.

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Caring for Your Three Stories Piece

Our jewelry is designed to become part of your ongoing story, worn through everyday moments and special occasions alike. Each piece is crafted with intention to be passed down through generations, carrying your stories forward.

To keep your piece radiant, store it away from moisture and direct sunlight, avoid contact with lotions and perfumes, and gently polish with a soft cloth after wear.

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Repair Services

While we create our jewelry to last, we understand that life's adventures sometimes leave their mark. Should your Three Stories piece need attention:

• Email us at info@threestoriesjewelry.com to start the repair process.
• Our artisans will assess each repair individually.
• We are committed to preserving the integrity and beauty of your jewelry.